Case Studies
Our Success is Your Success
We have worked with companies of all sizes across a wide range of industries to improve their productivity, reduce employee and customer churn, and build deep management benches.
Here are just a few examples.
Business
Largest manufacturing company in its sector in North America.
The Problem
The company was created as an independent joint venture of three multi-national corporations. The workforce was divided by loyalties to their original parent organizations, so the employees were not working together as a team. The CEO was under pressure from the shareholders to demonstrate business viability quickly.
The Solution
Create a one-team culture to expedite the adoption of new business processes, reduce conflict, and realize the synergies from the JV.
How We Did It
We partnered with members of the executive team to create a leadership culture to be the driving force behind their business strategy by:
- Creating a set of leadership principles to operationalize the new company’s core values and open conversations at all levels of the organization about the uniqueness of the company, which built pride and a sense of belonging across all departments;
- Setting expectations of how team members work together and why that was critical to business success, which created a shared outlook and sense of responsibility;
- Creating and implementing a leadership development architecture which strengthened the leadership culture and equipped leaders with the key skills and mindsets needed for success via:
- A success profile we created detailing the critical knowledge, skills, capabilities, and experiences for each level of leadership;
- A nine-month learning journey we designed, developed and delivered for front-line leaders, integrating their managers and senior leadership throughout the process – twelve cohorts of leaders have participated to date;
- A year-long learning journey we designed, developed and delivered for mid-level leaders, leveraging the unique landscape of three regions the United States to enhance learning;
- A number of executive team offsites we designed and facilitated, that aligned leadership development messages and strengthened team cohesiveness;
- Serving as a trusted partner for ongoing conversations around leadership needs and issues.
Results
- Promotion and retention rates were significantly higher for program attendees than non-attendees
- Job satisfaction and employee engagement were significantly higher for program attendees than non-attendees
- Countless stories of how the programs transformed individuals and teams
- Leadership principles integrated into HR systems to reinforce culture and leadership expectations;
- Today the business has the reputation as THE company with the best leaders in the industry.
Business
A top 10 global food retailer
The Problem
Senior marketing and operations leaders were at odds with one another having competing agendas which was causing inefficiencies, conflict amongst teams, duplication of efforts, almost no innovation or risk-taking, and a lack of ownership and commitment to business results.
The Solution
Unite the waring management teams around a shared set of needs and capabilities that boosted both departments.
How We Did It
Using an extensive interview process, we identified a rich set of shared beliefs, concerns, and experiences and used them to:
- Created success profiles showcasing the competencies, critical capabilities, and key experiences of both the operations and marketing vice president roles showing them that their needs, goals, and experiences were essentially the same;
- Designed, developed, and delivered a series of experienced-based sessions that brought the marketing and operations leaders together.
The Results
- Marketing and operations leaders created a united front to proactively lead the business, identifying problems and working out solutions together;
- Innovation was rekindled and new business ideas were identified and brought to fruition;
- Employee satisfaction increased company-wide;
- Vice presidents from both functions incorporated developing others into their role, creating a robust pipeline of promotion-ready leaders.
Fortune 500 oil and gas company
The Problem
Mid-level leaders were promoted into management positions because of their functional expertise but were not equipped with the management skills need to lead.
The Solution
We identified the leadership skills that these managers lacked. We then designed, developed, and implemented a two-day immersive leadership skills training course that addressed the essential skills of collaboration, conflict management, building effective teams, providing constructive feedback, and leading through complex organizational dynamics.
The Results
- Eight cohorts of managers have completed the workshop to date;
- Employee engagement and satisfaction scores have increased significantly;
- Employee relationships are much stronger which has increased workplace efficiency and innovation;
- Participants are more relaxed and confident about their ability to effectively lead others;
- Feedback from direct reports cite visible and marked improvements of their managers’ skills;
- The number of HR complaints has been dramatically reduced.